Drug rehab in North Carolina privacy
What information this site collects
This site collects only what the helpline needs to help you, and you can call without giving anything. When you submit a form or speak with an advisor, we may ask your name, phone number, and optional details such as your insurance plan or a short description of your situation. We ask for insurance and situation details only so an advisor can point you toward drug rehab in North Carolina that matches your needs.
You choose what to share. If you prefer to keep your name out of it, that is fine. An advisor can still talk through options with you and answer questions about programs and levels of care.
Why we ask for these details
We ask for your name and phone number so an advisor can call you back and follow up on your questions. Insurance information helps us tell you which programs may accept your plan and whether a facility offers payment assistance or a sliding scale. Situation details help an advisor suggest the right level of care, from outpatient counseling to residential treatment.
We do not use your information to diagnose you, and we do not decide whether you are admitted anywhere. Only the treatment provider you contact can do that.
Sharing your details with providers
Your information goes to treatment providers only in cases where you request a connection. Should you phone in and state that a specific program interests you, an advisor might relay your name, your phone number, and whatever details you consented to share, so that program can reach out to you. Only once you request a connection to drug rehab in North Carolina does an advisor pass your name and phone number along.
We do not sell your health information. We do not share it with advertisers or unrelated businesses. If you ask us not to share your details, we will not pass them along, and you can still get general information about programs.
Call recording and how calls are handled
For quality and training, helpline calls may be recorded or monitored. When a recording starts, a notice plays at the beginning. You may ask the advisor to stop recording or to go on without it. Trained advisors partner with licensed providers to answer these calls; this site provides no treatment and makes no diagnosis.
When someone is in crisis, calling or texting 988 reaches the Suicide and Crisis Lifeline. For general questions about treatment, SAMHSA's National Helpline is available at 1-800-662-4357.
How long we keep information
We keep contact information and call notes only as long as needed to follow up on your request and meet legal requirements. Retention periods vary, but we do not keep records longer than necessary. If you want your information removed, contact us using the details below and we will review your request.
Your records may be stored in secure systems, and only staff who need them to help you can see them.
Your choices and how to contact us
You may ask which details we hold about you, ask for a correction, or ask that we erase them. You can also instruct an advisor to keep your information away from every provider. To submit a request, fill out the contact form here or mention it to the advisor during your call. Before anything proceeds, we will lay out what happens next.
Calling the helpline is free, keeps your details private, and requires nothing from you. To understand how federal health privacy rules function, see the Office for Civil Rights at the U.S. Department of Health and Human Services. The rest of this covers only how this site treats data; any provider you contact follows its own separate privacy policy.